How long does setup take?
Under 1 hour. Create your sessions, add players, configure timing. Automation runs from day one.
Do I need technical knowledge?
No. If you can send a WhatsApp message, you can run OnCourtMatch. Simple web interface, complete documentation included.
What are the SMS/WhatsApp costs?
All messaging costs are included in your plan. No surprise charges.
Do players need to download an app?
No. Players reply YES or NO directly via WhatsApp or SMS. No app download required for players.
What if I need to make manual changes?
Full manual control always available. Close sign-ups early, regenerate matches, send custom messages. Automation is flexible, not rigid.
Can I pause during holidays?
Yes. Holiday Mode pauses all automation with one toggle. No sessions created. Turn it back on when ready.
What happens after the free trial?
Nothing automatically. We'll email you before your free period ends. If you're one of the first 50 clubs, that's 6 full months of use before we ask anything. Then it's £19.99/month — or let it expire. No surprise charges ever.
Do you use our data or market to our players?
No. Your club data and your players' details are yours — we never sell, share or market to them. The free period may carry non-intrusive ads. Paid subscribers get a completely ad-free experience.
What are my options at the end of the 6 months?
Two options — no pressure either way. Continue on the paid plan at £19.99/month and keep everything exactly as it is: your sessions, your players, your history, your leagues. Or walk away for free — we'll give you a full export of all your club data (players, sessions, results, everything) in a standard format you can take anywhere. No fees, no hoops to jump through. We'd rather earn your business than lock you in.
Can it handle multiple sports?
Yes. OnCourtMatch works for any club session format — tennis, pickleball, padel, squash, badminton, and more.
Does it work for box leagues and ladder leagues?
Yes, both are fully supported. Box leagues include round-robin groupings, set-by-set scoring, live standings and automatic season rollovers with promotion and demotion. Ladder leagues include challenge tracking, automatic points and forfeit handling. Both run themselves once configured.
What if our club is small?
OnCourtMatch is built for clubs of all sizes. Your first 6 months are completely free if you're one of the first 50 clubs — there's no minimum player count, no minimum sessions. Small clubs often save the most time because the coordinator is usually doing everything themselves.
What is the Coaching add-on?
The Coaching add-on is an optional paid feature that lets your approved coaches list group sessions and offer 1:1 lesson slots directly in the OnCourtMatch app. Members can browse coach availability, book a session and receive instant confirmation. Coaches manage their bookings, track attendance and mark payments — all without leaving the platform. Contact us to enable it for your club.
Do coaches need a separate account?
No. Coaches use the same OnCourtMatch member account. A venue admin approves them as a coach, sets their hourly rate and they're live. Members see the approved coaches listed in the app immediately.